McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

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Tassimo LOR Latte Macchiato Coffee Pods

Available From: M&S

Product Description This blend of velvety, rich and aromatic latte macchiato is a dreamy addition to your daily routine. L'OR was created in France in 1992, with the ambition to always offer the best coffee in the world. With every moment of pure coffee...
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Tassimo LOR Americano Coffee Pods

Available From: M&S

Product Description For an aromatic and dark roasted flavour, this rich americano blend is a must have for coffee lovers who love a rich drink. L'OR was created in France in 1992, with the ambition to always offer the best coffee in the world....
£9.36

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Tassimo LOR Caramel Latte Macchiato Coffee Pods

Available From: M&S

Product Description Treat yourself with this delicious macchiato. Sweetened with caramel flavour and topped with a velvety layer of creamy foam. Info ( 28 ) Product attributes Product attributes Ocado Price Promise Product Information Treat yourself with this delicious macchiato. Sweetened with caramel flavour...
£9.36

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Tassimo Kenco Cappuccino Coffee Pods

Available From: M&S

Product Description Discover the Kenco Cappuccino from TASSIMO. This cappuccino has a smooth, well-balanced flavour and is topped with a frothy foam. Sugar is already included in the T DISC, so you’re ready to go! Delivering the finest coffee since 1923, Kenco has been...
£9.36

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Tassimo Kenco Flat White Coffee Pods

Available From: M&S

Product Description This rich, full-flavoured coffee combines expertly roasted coffee with a smooth, creamy textured milk topped with a thin layer of foam. With less milk than a latte, the flat white has stronger coffee intensity and is specially designed and brewed to perfection....
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Costa Tassimo Latte Kaffeepads 40 Portionen

Available From: Costco UK

Merkmale - 40 Portionen An einem sauberen, kühlen und trockenen Ort aufbewahren.

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Tassimo LOR Latte Macchiato Coffee Pods

Tassimo LOR Americano Coffee Pods

Tassimo LOR Caramel Latte Macchiato Coffee Pods

Tassimo Kenco Cappuccino Coffee Pods

Tassimo Kenco Flat White Coffee Pods

Costa Tassimo Latte Kaffeepads 40 Portionen

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Tassimo LOR Latte Macchiato Coffee Pods

Tassimo LOR Americano Coffee Pods

Tassimo LOR Caramel Latte Macchiato Coffee Pods

Tassimo Kenco Cappuccino Coffee Pods

Tassimo Kenco Flat White Coffee Pods

Costa Tassimo Latte Kaffeepads 40 Portionen

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